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SAP NetWeaver Business Warehouse 7.4 incl. usage type BI Java on SAP MaxDB – Trial Edition stops working after suspend/activate

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After re-installing(terminate/create instance) appliance for lets say 20 times, I managed to get it work. however, after suspend/activate it stops working again.

 

I already tried to get some help about my installation problem and described it in the following topic

Re: SAP NetWeaver Business Warehouse 7.4 incl. usage type BI Java on SAP MaxDB – Trial Edition installation problem

 

 

 

 

 

 

My question is simple. how do I get support about this inconsistency? It is definitely not user related problem. solution installation is automated by SAP. however this automated installation almost never works? How can I get any help for that? I am at the edge of stop trying CAL. it is very annoying and unproductive for me to do any development relying on CAL based solution.(well at least for ,  "SAP NetWeaver Business Warehouse 7.4 incl. usage type BI Java on SAP MaxDB" version)


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